Refunds & Course Withdrawals

Policy for Refunds.

Refund Policy

Course Withdrawal and Refunds

All courses require a non-refundable minimum $500 deposit to secure your spot. 

Cecilia Cole Academy complies with Australian Consumer Law in regard to refunds. We are not required to provide a refund if you change your mind about the course that you chose to enrol into.

PayRight applications come with a minimum 10% non-refundable deposit. In some cases, this deposit may be larger. If the student has enrolled via PayRight, a 5-day cooling off period applies where, excluding the non-refundable deposit, they may be entitled to a full or partial refund if:

  • A refund request is received within 5 days of the date the PayRight plan deposit was paid.

To place a refund request, email support@ceciliacoleacademy.com with the subject “Refund Request”. Please include the details of your person, the course you purchased and the reason for your refund. Please include any further details or attachments that further aid your refund request.

Whilst course fees are non-refundable, the decision of assessing the extenuating circumstances and refund requests rests with the Managing Director and shall be assessed on a case by case basis with their decision being final.

If you are having difficulties completing your course or attending on the day, you can transfer your course to another date if there is a vacancy – contact support@ceciliacoleacademy.com to do so.

PayRight Payments

Any payments made to PayRight are also subject to their own set of terms and conditions which are outlined here: https://www.payright.com.au/terms-and-conditions/