Course Withdrawal and Refunds

All in person courses require a non-refundable deposit to secure your spot. 

Cosmetic Tattoo & Paramedical Courses require a minimum $1000 deposit.

Eyelash and Brow Mastery courses require a minimum $500 deposit.

Cecilia Cole Academy complies with Australian Consumer Law in regard to refunds. We are not required to provide a refund if you change your mind about the course that you chose to enrol into.

We adhere to the ACCC standard of a 10 day cooling off period to discuss your enrolment.

To place a refund request, email support@ceciliacoleacademy.com with the subject “Refund Request”. Please include the details of your person, the course you purchased and the reason for your refund. Please include any further details or attachments that further aid your refund request.

Whilst course fees are non-refundable, the decision of assessing the extenuating circumstances and refund requests rests with the Managing Director and shall be assessed on a case by case basis with their decision being final.

If you are having difficulties completing your course or attending on the day, you can transfer your course to another date if there is a vacancy – contact support@ceciliacoleacademy.com to do so.

Our refund and returns policy is only eligible to be discussed within 30 days of enrolment or purchase.

 (Online Courses & Digital Products)

Online Courses (Digital Content)
Due to the nature of digital products, we do not offer refunds or returns for change of mind, accidental purchase, or if a customer chooses not to complete the course.
Access is granted immediately manually via our staff input and digital content cannot be returned.

However, customers are entitled to a remedy under Australian Consumer Law if the course is not supplied as described, is defective, or does not meet the consumer guarantees.
If you believe there is a fault with your course access or content, please contact us and we will assist promptly.

Physical Products
We do not accept returns for change of mind.
We will replace or refund faulty, damaged, or incorrectly supplied items in accordance with Australian Consumer Law.

How to Request Support
For any concerns about course access, product faults or technical issues, please email us at support@ceciliacoleacademy.com within 7 days of receiving your order xx